The Freeosk Blog

Meet Laura, Director of Client Success

Laura has been with Freeosk for 5 years and has held 5 different roles – talk about growing, evolving, and becoming! Check out the questions we asked her to learn a little more about her Freeosk journey and what’s to come!

Out of all the roles you’ve held at Freeosk, which one do you think you learned the most from?
I’ve learned so much from all of the roles, I don’t think I could pick just one. My favorite part about hopping around the organization has been getting to work with so many different Freeoskers. It never ceases to amaze me—the great people we have at this company.

What is your favorite memory from your time at Freeosk so far?
I love all of the organic weird things that pop up at Freeosk. A favorite memory is when we had a huge snow storm and only about 10% of people made it into the office. Ryan designed custom “Freeosk Arctic Expedition” badges and handed them out to all of the “Brave Heroes” who made it into the office. Everyone was jealous. I still have that badge tacked up at my desk.

How would you describe the leadership style you’ve developed since being at Freeosk?
I get really hyped about big challenges, and I love how overcoming them allows people the opportunity to thrive. I value transparency with all things both good and bad, and I take feedback very seriously. I also think it’s important to keep things fun and energetic because you can do more when you are having a good time.

Tell us about a time you made a mistake and what you learned from it.
The biggest lesson I’ve learned here at Freeosk is that sometimes you have to be willing to make mistakes in order to progress. In fact, being so afraid to make mistakes that you are paralyzed is worse than actually making a mistake. So long story short, I’ve made a lot of mistakes but hopefully I’ve learned from most of them.

What are you most excited about for your new role as Director of Client Success?
Freeosk is going through a huge evolution right now with all of the new product offerings and the new business processes that go along with them. I am really excited to work with the team to figure out how we can continue to expand our business while maintaining a great client experience and streamlining the work we do with internal teams. The Client Success team is stacked with great people, so I am really excited to see everyone tackle the new work.

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